1. About These Terms

These Terms of Service ("Terms") govern your use of the My Pet Year website and services (the "Service"), operated by Paper Code Adrianna Błaszczyńska ("we", "us", or "our").

By using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 18 years old to use this Service.

2. Our Service

My Pet Year generates personalized products featuring your pet, available as digital files and/or professionally printed. Our products include multi-image items (e.g. calendars: 12 monthly images plus a PDF) and single-image items (e.g. posters).

What you get:

Calendars: 12 AI-generated monthly images featuring your pet, high-resolution printable PDF, individual image files; optional professionally printed calendar (A4/A3 for UK/AU, Letter/Ledger for US/CA)

Posters: One AI-generated image; digital download and/or professionally printed poster (sizes vary by region)

Photo requirements:

Photos must contain pets only (dogs, cats, similar companion animals)
Up to 2 pets per photo (use "Mixed" gender for different genders)
More than 2 pets may produce unpredictable results

Important: Pet Photos Only

Do not upload photos containing human faces. Our automated face detection will ask you to choose a different photo if humans are detected. Uploading human photos anyway may result in:

Distorted, mixed, or unusable images
Anatomically incorrect outputs
No refund eligibility (see Section 7)

You are solely responsible for ensuring your photo complies with this policy.

Self-printing: For digital orders, you can print the files yourself. Print quality depends on your printer and settings. For print orders, we provide professionally printed products shipped to you.

3. Your Responsibilities

When using the Service, you agree to:

Provide accurate information
Upload only photos you own or have permission to use
Follow our pet-only photo policy (see Section 2)
Not upload illegal, offensive, or inappropriate content
Not upload photos containing nudity, sexual content, or content violating others' rights
Not attempt to reverse engineer or disrupt the Service

You are responsible for the content you upload and how you use the generated output.

4. Intellectual Property

Your photos: You retain ownership of photos you upload. By uploading, you grant us a limited license to process them for product generation. This license ends when files are deleted (14 days after delivery).

Generated content: We don't claim ownership of your generated files. You may use them for personal, non-commercial use without time limit. You may print them for yourself or as gifts, and share on personal social media.

You may not resell, redistribute, or commercially exploit the generated files.

Our platform: The My Pet Year platform, software, and branding are owned by us and protected by intellectual property laws.

5. AI-Generated Content

The Service uses automated image generation technology. You acknowledge that:

Generated images are stylized and artistic, not exact replicas
Your pet's appearance may vary between months
Specific traits or markings may not be perfectly preserved
Results depend on photo quality and composition
Generated content may not be unique

Free preview: The free preview you see before purchase is a representation of the calendar. The final delivered calendar may slightly vary from the preview.

We do not guarantee perfect likeness or suitability for any purpose beyond personal use.

6. Print Orders & Shipping

Print Options

Print orders include digital files (delivered immediately) plus a professionally printed product (shipped separately). Available sizes depend on your location. For single-image products (e.g. posters), the printed item is shipped when ready; there is no 24-hour review window.

UK & Australia: A4 (210 × 297 mm) or A3 (297 × 420 mm)
US & Canada: Letter (8.5 × 11 in) or Ledger (11 × 16.5 in)

24-Hour Review Window

For calendar print orders, you receive digital files first (typically within 10 minutes). You have 24 hours to:

Review all 12 images and PDF
Request changes by emailing orders@mypetyear.com
Approve early by replying "APPROVED"

If we don't hear from you within 24 hours, printing proceeds automatically.

Shipping

Shipping is included in print order pricing
Processing: 1-3 business days after the 24-hour review window
Delivery: Typically 6-8 business days after shipping, but may take up to 15 business days depending on carrier and location
You must provide an accurate shipping address and phone number
Currently available: United Kingdom, United States, Canada, and Australia

*All delivery timeframes shown on our website are estimates and not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, or other factors outside our control.*

Lost Packages:

Contact us at support@mypetyear.com if your package is lost. We'll file a claim and, once confirmed lost, reprint/reship at no cost or provide a refund.

7. Payments & Refunds

Quick Reference:

Report issues within 14 days of delivery
Digital files: Refund/regeneration if defective or not as described
Printed products: Free reprint first, refund if we can't resolve
Damaged on arrival: Free reprint or refund
Lost in shipping: Free reprint/reship or refund
Photo policy violations: No refund

Payments

Payment required before product generation
Processed securely through our payment provider
Prices displayed at checkout (may include applicable taxes)
If you select a print option, your order includes digital files + printed product + shipping

Cancellation

This is a personalized digital product delivered immediately. By purchasing:

The Service begins immediately upon payment
You cannot cancel once generation starts
EU/EEA/UK customers: By requesting immediate performance, you waive the 14-day withdrawal right

Print orders: Digital files cannot be cancelled. For calendar print orders, you may cancel printing within the 24-hour review window by contacting us before approval/auto-print.

Refunds

Download your files immediately

Files are deleted after 14 days and cannot be recovered.

A) Defects or Non-Delivery:

If files are missing, corrupted, not delivered, don't match the description, or show the wrong pet (wrong species, unrecognizable), we'll fix it or provide a refund.

B) Subjective Dissatisfaction:

If delivered as described but you don't like the style or likeness, we may offer regeneration or refund at our discretion, assessed fairly based on photo quality and service description.

C) Photo Policy Violations (No Refund):

No refund if your photo contained human faces, more than 2 pets, or wasn't a pet photo. Unexpected results from policy-violating uploads are not defects.

D) Damaged Printed Products:

Contact us immediately when you notice damage, but no later than 14 days after delivery, with photos of the issue. We'll reprint free or refund if reprinting isn't possible. Applies to physical defects (torn pages, misprints, damaged packaging), not issues visible in digital files.

8. Delivery & File Storage

Digital files: Delivered via email, typically within 10 minutes (may take up to 24 hours)
Printed calendars: 1-3 days processing after 24-hour review, then typically 6-8 business days delivery (may take up to 15 business days)
Posters: Digital poster delivered via email with download link; printed posters shipped per print delivery times
Technical failures: We'll re-run generation at no extra charge

File Storage:

Your generated files are available for download for 14 days after delivery.

Download immediately - we cannot recover files after 14 days.

*All timeframes are estimates. We do not guarantee specific delivery dates.*

9. Limitation of Liability

We provide the Service without warranties about availability, performance, or results. Where permitted by law:

We are not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount you paid for the order

Mandatory Rights: Nothing limits liability for death/injury from negligence, fraud, or other liability that cannot be excluded under consumer protection law.

10. Termination & Indemnification

Termination: We may suspend or terminate access if you violate these Terms. You may stop using the Service at any time. Upon termination, you keep any files already downloaded.

Indemnification: You agree to indemnify us against claims arising from your uploaded content, use of the Service, violation of these Terms, or infringement of third-party rights.

11. Legal & Disputes

Governing Law: These Terms are governed by the laws of Poland. Disputes will be brought in Polish courts, unless mandatory consumer law provides you the right to use your local courts.

Consumer Rights: Nothing affects your mandatory consumer rights under applicable law. For EU/EEA/UK customers: We acknowledge the EU Consumer Rights Directive (2011/83/EU) and UK Consumer Contracts Regulations 2013.

Dispute Resolution: Please contact us first at support@mypetyear.com to resolve issues informally.

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr

12. Changes to Terms

We may update these Terms. Material changes will be noted by updating the date and/or notifying you. Continued use after changes constitutes acceptance.

13. General Provisions

If any provision is found invalid, the remaining provisions continue in effect.

These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service.

14. AI Assistant

We provide an AI-powered chat assistant to help answer questions about our service. By using the AI Assistant, you acknowledge and agree to the following:

Data Collection:

Conversations with the AI Assistant may be stored and analyzed to improve our service. No personally identifiable information is associated with these conversations. See our Privacy Policy for details.

AI-Generated Responses:

Responses are generated by artificial intelligence and may not always be accurate, complete, or up-to-date
The AI Assistant provides general information only and is not a substitute for reading our official Terms of Service and Privacy Policy
Information provided by the AI Assistant does not constitute legal, financial, or professional advice

Limitations:

The AI Assistant cannot process payments, create orders, or access your account
The AI Assistant cannot modify or cancel existing orders
For account-specific inquiries or order issues, please contact support@mypetyear.com

Your Responsibility:

You are responsible for verifying any information provided by the AI Assistant
For definitive answers about pricing, policies, or your specific order, contact us at support@mypetyear.com
Do not share sensitive personal information (passwords, payment details) with the AI Assistant

Limitation of Liability:

We are not liable for any decisions made or actions taken based on information provided by the AI Assistant. The limitations of liability set forth in Section 9 apply to the AI Assistant. In case of any conflict between AI Assistant responses and these Terms or our Privacy Policy, the official written policies prevail.

15. Contact

Questions about these Terms? Contact us:

Email: support@mypetyear.com

Website: My Pet Year